RETURNS/EXCHANGES

FAQ

How do I make a return?

  • Visit our returns center here
  • Enter your order number and email address 
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

How do I return if I am international?

We unfortunately, do not provide return labels for international orders at this time, you are responsible for the cost of mailing your items back to us.

What items are returnable? 

  • All wearable garments - tops, bottoms, one-pieces and coverups

Due to hygiene reasons underwear must be worn when trying on swimwear.  The item can only be returned if in original condition and if it meets all the requirements below:  

  • Is clean
  • Is free of makeup, perfume, lotion, self tanner
  • Has not been worn (except to try on)
  • Has not been washed
  • All tags/labels are attached and have not been cut or ripped
  • Hygiene liners and top padding are in place and have not been removed

*Failure to meet any of the above requirements will result in a partial to no refund

​​Enez Swimwear may refuse the return of items where the above conditions have not been met.

While your swimsuit is made to last we do not accept liability for general wear and tear or issues that have arisen due to our care instructions not being followed such as:​

  • Burring or pulling of fabric
  • Lack of elasticity
  • Deterioration of fabric
  • Color fading or running
  • Misshapen padding

 What items are non-refundable? 

 All accessory items are final sale and cannot be returned. Items include:

  • Body Chains / Jewelry
  • Headbands
  • Sunglasses
  • Last Chance or Sale page items

The item I received is damaged.

All garments are made from high quality fabric and are quality checked prior to shipping. In the case that you receive a faulty garment, please email us as soon as possible at contact@enezswimwear.com and we will assist you to resolve the issue as quickly as possible. 

Can the items be exchanged?

At this time, in order to exchange items please repurchase the new item and follow the steps to return the old item. The new item will ship within 1-3 business days and we will refund you in your original payment method once we receive your return.

How long do I have to return an item?

  • 30 days after delivery of your item

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after item has been received.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at contact@enezswimwear.com